Member Since: 14th Oct 2011
Contributing Editor Sift
10th Jul 2012
Thanks for your comment.
Just to clarify a few things, the article was an offshoot from Hector Sants' call for customer service-related pay following the interest rate row. We were looking to garner opinion whether this would work in the banking sector (both investment and retail) and if it could be extended to other sectors.
I agree, the customer service issues at RBS and Barclays are very different; Sants talks of the scheme in terms of providing better service for small business customers and given the time-sensitive news of the RBS technical glitch, we wanted to explore if consumers would agree with such a scheme.
I hope that makes sense and explains things a bit more.