Member Since: 5th Oct 2011
Associate Director Grant Thornton
16th Aug 2012
Can entirely agree with you -after all, without customers the business wouldn't exist. Had a smilar experience with the Tesco Express in my village and emailed their feedback system - they dealt with my complaint very well, apologised, validated my concerns, promised to look into it, and even sent a £10 gift voucher. So far so great. But after six weeks no change in the policy of let's ignore pesky customers who come in to empty our shelves and interrupt our conversations.
Whatever our industry or role, we need to put customer care at the heart of our business. Raymond Blanc once spoke at one of our events and said that his research showed that a happy customer told 7 people about their experience - an unhappy customer told 26.