If a mistake has been made with a customer or client (it was nothing to do with me personally but a member of my team), what is the best way to recover the situation and return things to normal and avoid any reputation damage?
If a mistake has been made with a customer or client (it was nothing to do with me personally but a member of my team), what is the best way to recover the situation and return things to normal and avoid any reputation damage?
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How to build a coaching culture
Part one: Coaching for success
Part two: What’s the story?
Part three: Coaching as a ritual