Senior Vice President, Game-Based Assessments HireVue
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The recruitment evolution: five predictions for 2019

11th Jan 2019
Senior Vice President, Game-Based Assessments HireVue
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Using technology to support recruitment process
akindo/iStock
Using technology to support recruitment process

How will the recruitment industry evolve as AI and other transformative technologies continue to develop in 2019?

Throughout 2018 the recruitment industry has found itself in the midst of a struggle between those who still swear by the traditional tried-and-tested hiring process and the early tech adopters who have started to weave data analytics and AI-based solutions into the hiring mix.

This disruption will continue into 2019 and recruitment professionals will need to think long and hard about how best to implement the latest solutions in order to unlock the greatest benefits.

But where are we likely to see the greatest evolution in how companies approach recruitment over the next twelve months? These are our five key predictions for the industry.

1. Recruiting teams will focus on adapting to a candidate-centric market

One of the top challenges organisations consistently call out is how to find, attract and retain top talent.

With the war for talent fiercer than ever, and a LinkedIn study revealing that 85% of candidates are passive, companies are fast realising that it is a candidates’ market and they need to be doing more to attract the attention of those with high potential and stand out from the crowd.

This has put a huge emphasis on the candidate experience and, as a result, solutions that focus on this area will rise up the priority list in 2019.

As an example, we should start to see an increasing number of companies transitioning from their old applicant tracking systems (ATS), towards candidate relationship management (CRM) software in order to take a more candidate-centric approach.

We can also expect companies to pay much more attention to how they are using data in the recruitment process – selecting tools that will help them sort through the noise (rather than just add to it) to make smarter hiring decisions.

2. Brands will work on enabling a two-way conversation

As a continuation of this, brands will begin offering much more information on themselves and building in more points of engagement to match rising candidate expectations.

For too long, recruitment has been a fairly one-way street, with candidates working through each stage, explaining why they would be the best fit for a role but not necessarily hearing much from the company – or at least not in the initial stages.

However, with candidates now more in the driving seat, we are starting to see this dynamic shift.

In the age of the conscious consumer, brand purpose is becoming an increasingly important factor to candidates when deciding to take a position. As a means to truly sell this purpose, the traditional job specification isn’t going to cut it anymore.

Instead with newer tech, such as video interviews, employers have the ability to customise how they present their business to the candidate pool and personalise their message to applicants.

Rather than posting a short job description on a recruitment page, companies can record snippets of everyday life at the company, or show a personalised message from the CEO to share the company vision or provide greater insight into the potential role.

As the ethics, processes and validation of AI technologies undergo more and more scrutiny, firms that can show such an approach will really start to pull away from the rest.

3. AI will face a reality check

Over the past 12 months the term ‘AI’ has been used as a buzzword across every vertical, with scores of companies great and small claiming the ability to use it to unlock value for customers.

However, in reality what we have found is that very few HR departments have enough quality data – or are using data that can be validated as predictive of job success – to successfully leverage AI in their solutions.

This has already led to understandable scepticism from media, customers and candidates alike about its implementation, and will lead to far greater scrutiny of solutions marketed as being AI-driven.

In 2019 there is likely to be a real drive by HR professionals to differentiate between companies who claim to be using AI and machine learning in their recruitment process and those who are actually implementing it in both a professional and ethical way.

This ethical filter is key – and is only going to grow in importance. In much the same way that consumers today are interested in where their food came from, companies and candidates will soon want to know when AI is being used, and that the appropriate, scientifically validated approaches have been followed to ensure a fair and unbiased process.

As the ethics, processes and validation of AI technologies undergo more and more scrutiny, firms that can show such an approach will really start to pull away from the rest.

4. AI will be established as a team player, not a competitor

With companies set to take a more considered approach to AI in the coming year, we can also expect to see more focus on using the technology as part of the solution versus the entirety.

Countering this year’s many scare-mongering stories, there is more work to be done on educating companies that AI is meant to be used as a means to augment the skills of the HR professional, rather than replace them.

Instead companies should be drawing on the different strengths of humans and machines – assessing where both will add the most value – to create a combined process where the two complement one another.

As the industry gains a better understanding of where AI should, and should not, play a role in hiring, we also predict more interdisciplinary use of AI and industrial-organisational (IO) psychology – a discipline that has been helping companies apply science to workplace issues for decades.

The role of AI as a prediction technology should be to inform hiring decisions, not make them independently.

Many industry traditionalists may pretend they don’t have to worry about technology’s impact on recruitment because it will be a headache for the future, but in reality the future is now.

5. Game-based assessments will come of age

Until recently, games-based assessments in the hiring process were seen as a quick, exciting refresh for recruiters, to be implemented as a means to look more appealing to younger candidates in order to improve talent attraction for intern and graduate roles – a superficial uplift.

However, recruiters are starting to see how powerful a tool game-based assessment can be in talent identification and acquisition. It is the perfect data collection tool because it isn’t held back in the same way legacy tests are.

The number of data points a traditional assessment collects is fully dependent on how many questions are asked, which can result in low prediction accuracy due to insufficient performance data per candidate, or in incredibly long tests!

Due to their faster-paced, interactive and immersive characteristics, game-based assessments, on the other hand, collect a far greater number of data points within a fraction of the time and can measure multiple cognitive, personality and social traits in one single assessment.

From a candidate perspective, they are quicker and more engaging to take whilst also offering the reassurance of being scientifically validated, and give companies the ability to provide valuable feedback on key strengths and development areas.

In 2019 we are finally going to see game-based assessments reach maturity in the recruitment market and become an integral part of high-volume hiring and evaluation processes, alongside traditional and video assessments.

Recruitment technology: the future is now

Next year, technology and HR will continue to grow together to solve the challenge of unlocking new talent pools. Many industry traditionalists may pretend they don’t have to worry about technology’s impact on recruitment because it will be a headache for the future, but in reality the future is now.

HR professionals need to educate themselves on these new solutions and find the ones that will really up-level their recruitment process. We are excited to see how this combination of HR practice and technology will continue to evolve throughout 2019.

Replies (2)

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Jane Crofts - Founder, Data To The People
By jcrofts
15th Jan 2019 08:55

It is wonderful (and slightly scary!) to see so many references in these predictions for the need to develop greater strength around the use of data.

The need for data literacy does not discriminate against industry or function; HR professionals need to build and nurture their own data literacy if they are going to continue to be successful in their field.

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Replying to jcrofts:
Clemens Aichholzer HireVue SVP Games Based Assessment Recruitment Hiring
By Clemens Aichholzer
28th Jan 2019 15:30

Thanks Jane for reading and providing additional insight. Agree, collecting relevant, high quality data is only the first step to improving the hiring process. HR professionals need to understand how to analyze and interpret the data (i.e. data analytics), and how to use it to teach algorithms to generate accurate and fair predictions.

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