Google gained a reputation for its use of ‘creative’ questions in the interview process as a method of differentiating between candidates. How many ping pong balls can you fit in a Boeing 747? Why are manhole covers round?
Now Laszlo Bock, Head of HR at the search engine giant, has told the New York Times that brainteasers are a complete waste of time.
He added: “They don’t predict anything. They serve primarily to make the interviewer feel smart.”
What does work, then?
“Behavioural interviews, where you have a consistent rubric for how you assess people, rather than having each interviewer just make stuff up.
“Behavioral interviewing also works — where you’re not giving someone a hypothetical, but you’re starting with a question like, “Give me an example of a time when you solved an analytically difficult problem.”
“When you ask somebody to speak to their own experience, and you drill into that, you get two kinds of information. One is you get to see how they actually interacted in a real-world situation, and the valuable “meta” information you get about the candidate is a sense of what they consider to be difficult.”
What else did Laszlo say?
- The qualities required for leadership are more ‘ambiguous and amorphous’ than the ones identified for management, which are more of a ‘checklist.’
- People need to know leaders are consistent, fair and predictable – consistency provides employees with ‘tremendous freedom’
Perhaps the most interesting conclusion from Lazlo was when he was talking about an internal meta study of tens of thousands of interviews. They compared how the interviewer had scored the candidate and how that person ultimately performed in their job.
What they did find? No relationship between them at all.
The whole interview is lengthy and well worth a read.
About Jamie Lawrence
Jamie Lawrence is editor of global online HR publication and community HRZone.com. He is committed to driving forward the HR agenda and making sure that HR directors have the knowledge and insight necessary to make HR felt across the whole organisation. He regularly speaks to audiences of 250+ and has interviewed key HR industry names, including Daniel H. Pink. He has worked previously as a small business journalist and a copywriter and has published non-fiction that reached #2 on the NYT Children's Bestseller List. In his spare time Jamie likes writing fiction, films, fitness and eating out.