22nd Aug 2016

Examining employee engagement’s impact on customer experience

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When it comes to the most common causes of customer complaints, evidence indicates that staff performance is the biggest culprit. Your employees are the ones interacting with your end customers day in and day out, and their experiences and engagement at work affect the way they service your customers. 

This guide, in association with Zendesk and MyCustomer.com, will share why employee engagement is important, how to measure it and the latest trends for the workforce.


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