My discussion replies
27th Nov 2015
I think in terms of your "focus" tag it's important that we make technology work for us...rather than us being a slave to it.
Tech was initially developed to make our lives simpler and faster, but by burdening ourselves with every piece of tech known to man we actually become less efficient.
Using the right tech in the right place is the trick.
9th Oct 2015
This can be a tricky one, on one hand you want employees to take responsibility and manage their own workloads, but you also want to minimise risk and human error, making sure they follow correct processes in the most efficient way.
To me, "smart" comes down to leveraging the benefits of modern technology tools that we now have at our disposal.
Bit of shameless plug here...and I guess I am slightly biased, but I have seen significant company shifts when an organisation invests in the correct software tools for their industry.
For example, we develop and supply training management software. I have seen many of our long term clients receive huge benefits through automating processes, trigger alerts, drill down reporting, targeted marketing and effective CRM.
You never want to completely lose that "human touch", but I think that using software where appropriate, to take care of the repetitive tasks, to reveal deep data insights or deliver seamless customer experience, certainly goes a long way towards working "smart".