If people love the work that they're doing, it's sure to show in the work they do every day. And what shoes on their faces and attitudes will reflect on the customers too - customers are obviously going to prefer to want to talk to people who are happy and helpful than those that are grouchy and unhelpful. It's really all about knowing how to increase the whole experience from the inside to out!

I am not trying to say that I'm not supportive of businesses offering such services to its employees, but I think it's rather akin to having a confessional box in the office. I mean, you're basically trying to find a solution for your employees to vent and discuss issues they might have. That can be done in a lot of different ways without increasing headcount...

I believe everyone has their very own perception of themselves or a mirage of what they think others perceive them to be. Some of these perceptions could be dangerous as they might hurt our self-esteem and cause us to hold our real potential back. It needs real courage to crawl out of our shells and realize our true ability in any field that we wish to pursue.

I am really just waiting to see how the Block Chain technology can be developed to help businesses. I mean we already see it used extensively in the financial industry, but I think we all can benefit from it if it's developed properly.

Considering the nature of my work, I actually think that a lot of these different components of employee well being is very applicable in our situation! A lot of my self storage employees have to do heavy lifting every once in a while, and it's important to make sure that they know the management cares for them, especially when it comes to customer service disputes and disagreements! It's really all about a good balance between being their boss and being their friend such that we can establish a good co-operative working relationship at the office!