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Neil Davey
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Member Since: 11th Jan 2007
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Neil Davey
Editor MyCustomer
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3rd Oct 2016

How is customer experience affected by employee engagement?

It's HR in Retail month on HRZone! We're focusing on all things retail - check out our HR in retail hub to read all our great content! When...
Employees
12th Oct 2012

News: Barclays' staff bonuses to be linked to customer satisfaction

Barclays ’ frontline employees will no longer receive bankers' bonuses based on sales but will be paid according to the level of service...
Customers
6th Aug 2012

News: Microsoft's Yammer enables HR to monitor staff emotions

Microsoft's Yammer has teamed up with emotion analysis company, Kanjoya, to enable employers to monitor staff attitudes based on their...
Change
6th Jul 2012

Banking crisis: Should staff pay be linked to customer service?

'Banking' and 'customer service' aren’t generally words that go together harmoniously. A recent survey by Avanade found a third of banking...
Customers
5th Jul 2012

News: Employee ownership 'not the sole driver of staff engagement'

The Institute of Customer S ervice has warned that the deputy prime minister's call to boost levels of employee ownership approach will not...
Customers
4th Jul 2012

News: Managers and staff differ over value of social media in the workplace

Although 41% of executives believe that social networking helps to build a positive workplace culture and makes them more accessible to the...
Change
7th Jun 2012

Video Interview: SynGro's Ken Scott on how best to exploit staff feedback

At a recent European Customer Experience World event, our sister website, MyCustomer.com , spoke to Ken Scott, director of delivery at...
Customers
6th Jun 2012

News: Senior execs lead by example in adopting social media tools

Senior executives use social media more frequently than any other more junior members of staff, including ‘Generation Y’, new research has...
Change
1st Jun 2012

News: Lessons from IBM in going social

With the latest IDC figures predicting that the social enterprise market will reach $200 billion by 2013, it looks like social is set to...
Culture
29th Mar 2012

Jive adds gamification to social intranet apps to boost staff engagement

In a bid to boost employee engagement, Jive Software has included a gamification module in its newly unveiled social intranet applications...
Employees
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