Neil Davey
Editor MyCustomer
3rd Oct 2016
How is customer experience affected by employee engagement?
It's HR in Retail month on HRZone! We're focusing on all things retail - check out our HR in retail hub to read all our great content! When...
Employees
12th Oct 2012
News: Barclays' staff bonuses to be linked to customer satisfaction
Barclays ’ frontline employees will no longer receive bankers' bonuses based on sales but will be paid according to the level of service...
Customers
6th Aug 2012
News: Microsoft's Yammer enables HR to monitor staff emotions
Microsoft's Yammer has teamed up with emotion analysis company, Kanjoya, to enable employers to monitor staff attitudes based on their...
Change
6th Jul 2012
Banking crisis: Should staff pay be linked to customer service?
'Banking' and 'customer service' aren’t generally words that go together harmoniously. A recent survey by Avanade found a third of banking...
Customers
5th Jul 2012
News: Employee ownership 'not the sole driver of staff engagement'
The Institute of Customer S ervice has warned that the deputy prime minister's call to boost levels of employee ownership approach will not...
Customers
4th Jul 2012
News: Managers and staff differ over value of social media in the workplace
Although 41% of executives believe that social networking helps to build a positive workplace culture and makes them more accessible to the...
Change
7th Jun 2012
Video Interview: SynGro's Ken Scott on how best to exploit staff feedback
At a recent European Customer Experience World event, our sister website, MyCustomer.com , spoke to Ken Scott, director of delivery at...
Customers
6th Jun 2012
News: Senior execs lead by example in adopting social media tools
Senior executives use social media more frequently than any other more junior members of staff, including ‘Generation Y’, new research has...
Change
1st Jun 2012
News: Lessons from IBM in going social
With the latest IDC figures predicting that the social enterprise market will reach $200 billion by 2013, it looks like social is set to...
Culture
29th Mar 2012
Jive adds gamification to social intranet apps to boost staff engagement
In a bid to boost employee engagement, Jive Software has included a gamification module in its newly unveiled social intranet applications...
Employees