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MyCustomer
3rd Oct 2016
It's HR in Retail month on HRZone! We're focusing on all things retail - check out our HR in retail hub to read all our great content! When...
12th Oct 2012
Barclays ’ frontline employees will no longer receive bankers' bonuses based on sales but will be paid according to the level of service...
6th Aug 2012
Microsoft's Yammer has teamed up with emotion analysis company, Kanjoya, to enable employers to monitor staff attitudes based on their...
6th Jul 2012
'Banking' and 'customer service' aren’t generally words that go together harmoniously. A recent survey by Avanade found a third of banking...
5th Jul 2012
The Institute of Customer S ervice has warned that the deputy prime minister's call to boost levels of employee ownership approach will not...
4th Jul 2012
Although 41% of executives believe that social networking helps to build a positive workplace culture and makes them more accessible to the...
7th Jun 2012
At a recent European Customer Experience World event, our sister website, MyCustomer.com , spoke to Ken Scott, director of delivery at...
6th Jun 2012
Senior executives use social media more frequently than any other more junior members of staff, including ‘Generation Y’, new research has...
1st Jun 2012
With the latest IDC figures predicting that the social enterprise market will reach $200 billion by 2013, it looks like social is set to...
29th Mar 2012
In a bid to boost employee engagement, Jive Software has included a gamification module in its newly unveiled social intranet applications...