Member Since: 19th Mar 2020
Peter is an award winning expert in using a combination of data and behavioural sciences to lead transformation in the field of Experience Management (XM); encompassing Customer Experience (CX), Employee Experience EX) and Partner Experience (PX) .
Over the last 5 years, Peter has been focussed on using a Predictive Behavioural Analytics to both better predict customer / employee behaviour, and to quantify the impact on the bottom line.
Founder XMplify Consulting Ltd
4th May 2020
Imposter syndrome affects 70% of high achievers at some point (according to Imposter phenomenon: attributes for success and failure , by...Development
3rd Apr 2020
You don't hire for skills, you hire for attitude. You can always teach skills. Attitudes can predispose us to a particular set of...Future