Hi there - I think what you are hinting at here is being able to improvise? In which case, that can sometimes be hugely beneficial.

Hi Kristina - I think so, at least most of the time. Sometimes - when the circumstances allow, we can learn a lot from improvisation too though eh? 

 Hi Peter - neat blog post with some useful learning thanks. I appreciate the inclusion in your list and wish you well with the new book. Most importantly - thanks for a nice tribute to Cath, you and I have both worked with her and it's fun and useful - for all I hope. Good luck Cath - enjoy your adventure.

Doug

Good luck tonight Peter - and yes, let me get Stop Doing Dumb Things delivered then I think we've earned a beer and a good conversation. Catch up soon - D 

 Hi Peter - as you know I've ben following this story here and on Facebook too. Kudos to you - I love the way it's taken off. And whilst I hear you about the image stuff, I can't help but feel that these errors have boosted your audience and interest in your fab idea even further. So what would you have preferred, a perfectly typed and recopied/quoted interview that generated some interest, or the series of interesting oversights which have given you such fabulous exposure? The next time you fancy creating a 'PR disaster' like this, let me know and if it really is too much trouble, I'll take it off your hands :)

Seriously - well done, this is great stuff!

 Inspired by this debate I blogged about the CEBR article. I've had some useful comments from people including a link to an interestingt site called Born to Learn, and a perspective from someone over in Australia. Here is the link to the blog and comments in case your readers are interested:

http://stopdoingdumbthingstocustomers.com/management-mumbo-jumbo/friday-fury-lord-voldemort/

This is an enjoyable read. The things that really jump out for me are:

Keep your promises

Be yourself

Seeing both sides: The importance of connecting what colleagues do with how customers feel.

Career development: Many talk about it - few do it.

 An interesting read thanks. I was lucky to meet Chris Boardman in 2009 and he spoke about the transition from top class cyclist (a solo act if you will), to the head of R&D for the cycling Team GB. It was an interesting and useful talk which I wrote about here in case anyone is interested.

In addition, and following the theme of sports and business crossover, here is a write up of a recent TED talk by Chris Shambrook, sports and business psychologist.

I hope these two additional pieces are of use to your readers.

Doug

Hey Charlie - I hope the next step of your journey is as much fun as this one has been. I've told you this, and writte about it before but I'll say it again. Under your stewardship HRZone has developed into a useful, interssting and enjoyable place. Your open approach in encouraging people like me to get involved is great. I wish you well in your new endeavours and I wish Cath well in picking up here too.

See you soon - Doug

Interesting stuff and I agree change can be painful and it often fails to stick. In addition to what has been written about I'd like to make a plea for involving the people who are expected to change in the actual thinking and development process. That is to say, do "it" whatever the change is, with folks, and not to them.

Most change fails because it is imposed, not co-created.