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Infographic: What are the main challenges facing customer support?

4th Oct 2016
Deputy Editor MyCustomer
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Customer support

It's HR in Retail month on HRZone! We're focusing on all things retail - check out our HR in retail hub to read all our great content!

Research into the customer support field in the UK has highlighted a juxtaposition emerging based on the level of importance being placed on contact centres vs the relative salaries being handed out to contact centre workers.

However, in the US, it appears the industry is more evolved, with average salaries much higher than across the pond. Yet, as the following infographic from Kayako shows, this comes with a number of caveats, including a greater burnout rate and increasing concerns around ensuring customer satisfaction during a period of increased workload (zoom to enlarge):

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This article first appeared on MyCustomer.

It's HR in Retail month on HRZone! We're focusing on all things retail - check out our HR in retail hub to read all our great content!

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