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Question: "One of our supervisors has a dreadful personality for which he has been warned. Can we dismiss him?"
You cannot dismiss someone just because you do not like their personality. If we all did that, there would be massive unemployment.
You may take action against someone only if their personality has a demonstrable adverse effect on the work operation. This might include criticising customers or management staff outside the immediate work area, being sarcastic towards colleagues in team meetings, being persistently rude, shouting rather than using a normal conversational voice.
You should try as much as possible to persuade the employee to change his behaviour by, I suggest, indicating the effect he is having on others. If this fails then you can invoke the disciplinary procedure and ultimately move to dismissal. But you really do need to try hard to bring about a behaviour change.
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