Ruth Cornish, co-founder and director HRi
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Back to work: an HR checklist to support a smooth return for furloughed employees

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For some employees who have been on furlough, the return to work will be challenging, and integrating them back into the day-to-day running of the business will require sensitivity. Here are eight key areas to consider in your preparations.

24th Mar 2021
Ruth Cornish, co-founder and director HRi
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Some 11 million workers have been furloughed since March 2020. With the announcement recently in the Chancellor’s Budget that the scheme will be extended until the end of September 2021, it’s likely that some employees will have potentially been out of work for 18 months when they do finally return.

The key is to listen to and respond to the needs of your individual employees and ensure you are aware of what motivates them personally.

It’s important that both employers and HR alike do not underestimate the significance of being furloughed and the huge impact that this is likely to have had on those who have been affected. Some of the challenges furloughed workers may experience could include fear and anxiety, a feeling of being undervalued, imposter syndrome, disconnection with their employer and teams, and even a lack of confidence in their abilities.

Ultimately stepping away from working life for just a month is a major adjustment, let alone 18 months. To put it into perspective, managers and HR may wish to compare the situation to that of those returning from a period of maternity leave, only with the added concerns that the individual will have around the long-term security of their company, heightened anxiety around safety and uncertainty around everything the current workplace climate has in store.

HR’s return to work checklist

HR professionals have an essential role to play in preparing employees for their eventual return to work. Here is our checklist of areas HR will need to consider to ensure the return to work of employees is not only streamlined, but a positive experience for all parties.

Contractual

HR will need to consider whether contracts or working practices need reviewing in light of furlough. They will need to look at whether rotas, hours or needs have changed and, likewise, whether the job itself has changed.

Health and safety

All workplaces will of course need to be fully Covid-19 secure and make it clear to all employees what the new health and safety rules are. This is likely to be something that needs to be considered for some time to come, even when we transition out of lockdown. If a company is welcoming back highly anxious team members from furlough, HR will also need to provide an extra layer of reassurance during this time. Reassuring these employees will be of paramount importance, and getting this right now will ensure longer-term employee loyalty down the line.

Remote working

HR will need to ensure there is a clear policy around remote working – whether this will be as part of a hybrid model or otherwise. Where the job role allows, HR should encourage employers to offer flexibility for their employees to work remotely and/or from the office, for better work/life balance. Given the move to more remote working, HR will need to continue to consider whether employees have the right set up and equipment to work safely from home. They will also need to conduct risk assessments and home office set up assessments with the team too.

wellbeing hub link

Wellbeing and health

HR may well wish to conduct a mental health and stress survey to identify what collective needs those furloughed workers have, and indeed, how to help them. Another thing to consider is that sleep patterns may have changed for those who haven’t been in work for some time. Gradually introducing a glide path to engage furloughed workers during the day will really help with this and make for a smoother transition for employees.

Training

Many aren’t aware that a furloughed employee can undertake training as long as the purpose of the training is to improve the employee’s effectiveness in their employer’s business or the performance of their employer’s business. Offering training at this time not only gives a furloughed employee something to do during this time, but it also keeps their mind focused, ensuring they can pick things back up when they do return to the business.

Likewise, HR may wish to develop a re-entry programme that can start in advance of workers returning to refresh and update them.  Finally, HR may wish to consider manager training too. Ultimately managers have a responsibility to support their teams and need the skills to do this, as well as being able to identify when someone may be struggling with their mental health.

Human connections

We should not underestimate the human connections that have been made during the pandemic. Certainly, those who have been in work during the pandemic have experienced a very different working pattern and they are also likely to have seen their colleagues in a new light.

Whilst it is important to embrace this new way of working and not to be apologetic for it, the key here is that those in furlough will not yet (and may never) experience this. HR would do well to try and establish some greater connections between team members to bring everyone together. This might include creating events or forums for them to discuss how they are feeling, or even creating a buddy system to provide an extra layer of support to those who are on furlough.

Performance management

HR professionals will need to consider when their performance management (PM) cycles are due. For instance, if the PM cycle is coming up, they would do well to include their furloughed workers in the process, but change the focus accordingly.

KIT days and phased returns

Keep in Touch (KIT) days allow workers to build up their hours slowly and make the process of getting back to work for the employee less ‘full on’. Where feasible, HR may also wish to facilitate phased returns to work for those who have been on furlough for a significant period. All of this will depend on how long the employee has been off, what their current situation is and indeed what their motivations are and how these might have changed due to the pandemic. An honest and open conversation with the employee is essential to this.

There are a variety of ways to support furloughed workers who are re-entering the business, but the key thing to emphasise is that there is no one size fits all. The key is to listen to and respond to the needs of your individual employees and ensure you are aware of what motivates them personally. This will maximise your opportunity to welcome back an engaged and enthusiastic team who will, not only move your business forward as we emerge from this pandemic, but will also stay with you long term.

Interested in this topic? Read How to support line managers during the transition back to work.

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