Customers

Customers

Find out how strong the connection is between employee engagement and customer engagement.

Customer experience matters

Customers
customer experience

7 steps to emotional connection with customers

Customers
Call centre operator

Passionate employees deliver superior CX

Customers
Passionate employee

Why engaging employees is great for customers

Customers
Good customer service

Interview: Regine Buettner, EVP HR, DHL Express

Customers
Person packing mail boxes

I have a secret crush on Mr. John L

Customers
John Lewis sign

"How you treat people is how they behave."

Customers
Image of a Metro Bank store

The importance of emotion in NHS call centres

Customers
Empathy between two people

Customer service: is more training the answer?

Customers

Staff that smile on demand play havoc with emotion

Customers

Building HR readiness - are you ready?

Customers

Great customer service, according to LateRooms.com

Customers

50 tips to achieving customer service excellence

Customers
All Hands on Tech podcast

Episode seven – Rita Trehan on how to lead

Dr Max Blumberg speaks with Rita Trehan about the challenges of rising up the ranks as an Indian woman and the problems leaders need to conquer in a tumultuous world.
Listen now

Trending

The AI workplace: balancing trust and security

We have the tech to collect more employee data than ever before – but should we?

People
workers on a laptop and tablet with concept illustrations of technology floating nearby

Thinking furlough? Here’s what you need to know.

Retention
Coronavirus Job Retention Scheme - empty office

Why female mentorship matters

Culture
Senior and young colleagues women sitting on couch in modern office looking at laptop screen.

Data protection tips during Covid-19

Strategy
Data protection

Bringing empathy into the workplace

Culture
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Employee engagement = good customer service

Customers

Interview: Julia Warren, HR Director, Serco

Customers

Three key trends in the world of work

Customers

How technology is changing behaviour in the office

Customers

Employee engagement - and how to get it

Customers

Talent Spot: Lynne Graham, HR director at WSH

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Engaging for Success by ITV's Archie Norman

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Blog: Making recruitment pinteresting

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Resources

How to develop a health and wellbeing strategy

Discover how to design the most effective launch for your new wellbeing strategy in this guide.

Report
Sponsored
HRZone Benenden Health Wellbeing Guide

How to create a high-performance mindset

Whitepaper
Sponsored
mind set

Why we work - an ADP inquiry

Whitepaper
Sponsored
front cover

Guidebook: Mental health in the workplace

Report
Sponsored
Benenden Mental Health Guidebook

2020 HR trends report

Report
Sponsored
front cover

Barclays' staff bonuses to be linked to customers

Customers
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HRD Insight: Enterprise Rent-A-Car's Leigh...

Customers

News: Call centre workers in East Anglia most...

Customers

What are your staff non-verbals really saying?

Customers

Banking crisis: Should staff pay be linked to...

Customers

News: Employee ownership 'not the sole driver...

Customers

Ask the Expert: What should I include in a data...

Customers

Ask the Expert: Is being rude to a colleague's...

Customers

Video Interview: SynGro's Ken Scott on how best...

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Blog: How Malmaison's employee incentive scheme...

Customers

Analysis: SAP outlines its cloud-based HCM apps...

Customers

How to overcome six employee engagement challenges

Customers