Customers

Customers

Find out how strong the connection is between employee engagement and customer engagement.

Customer experience matters

Customers
customer experience

7 steps to emotional connection with customers

Customers
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Passionate employees deliver superior CX

Customers
Passionate employee

Why engaging employees is great for customers

Customers
Good customer service

Interview: Regine Buettner, EVP HR, DHL Express

Customers
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I have a secret crush on Mr. John L

Customers
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"How you treat people is how they behave."

Customers
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The importance of emotion in NHS call centres

Customers
Empathy between two people

Customer service: is more training the answer?

Customers

Staff that smile on demand play havoc with emotion

Customers

Building HR readiness - are you ready?

Customers

Great customer service, according to LateRooms.com

Customers

50 tips to achieving customer service excellence

Customers
All Hands on Tech podcast

Donald H Taylor on the future of learning

Dr Max Blumberg chats to L&D expert Donald H Taylor about how the learning and development profession needs to embrace data and move out of its comfort zone in the year ahead.
Listen now

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Why your business needs an empathetic culture

A culture of empathy is not only ethically right; it makes good business sense, too.

Culture
Closeup shot of a group of businesspeople sitting together at a table and holding hands

What should CSR look like in a post-pandemic world

Culture
CSR concept image on a laptop

Managing employee grievances remotely

People
business woman working from home talking to colleagues on video conference

Jobs up but wages fall, claims job index

Retention

The danger of disconnection in remote teams

People
Woman staring out window

Employee engagement = good customer service

Customers

Interview: Julia Warren, HR Director, Serco

Customers

Three key trends in the world of work

Customers

How technology is changing behaviour in the office

Customers

Employee engagement - and how to get it

Customers

Talent Spot: Lynne Graham, HR director at WSH

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Engaging for Success by ITV's Archie Norman

Customers
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Blog: Making recruitment pinteresting

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Resources

Six ways to create amazing workforce experiences

Give your workforce the experiences they deserve.

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HR technology checklist for critical skills

Report
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Delivering engagement through experiences

Other
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Impact of Covid-19 on mental wellbeing

Report
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Engaged employees: how internal help desks help

Report
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Barclays' staff bonuses to be linked to customers

Customers
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HRD Insight: Enterprise Rent-A-Car's Leigh...

Customers

News: Call centre workers in East Anglia most...

Customers

What are your staff non-verbals really saying?

Customers

Banking crisis: Should staff pay be linked to...

Customers

News: Employee ownership 'not the sole driver...

Customers

Ask the Expert: What should I include in a data...

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Ask the Expert: Is being rude to a colleague's...

Customers

Video Interview: SynGro's Ken Scott on how best...

Customers

Blog: How Malmaison's employee incentive scheme...

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Analysis: SAP outlines its cloud-based HCM apps...

Customers

How to overcome six employee engagement challenges

Customers