Customers

customer experience

Customer experience matters

10th Jul 2018
2 comments
Call centre operator
CPD
5th Oct 2017
1 comment

7 steps to emotional connection with customers

Passionate employee
Engagement
8th Jul 2015
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Passionate employees deliver superior CX

Good customer service
Employer brand
22nd May 2015
1 comment

Why engaging employees is great for customers

Development
9th Jul 2014
4 comments

Staff that smile on demand play havoc with emotion

Leadership
23rd Apr 2014
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Building HR readiness - are you ready?

Popular resources

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Engagement case studies from the world's best employers
Employer brand
20th Apr 2015
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Interview: Regine Buettner, EVP HR, DHL Express

Trending

30th Mar 2015

I have a secret crush on Mr. John L

Rob Catalano writes on recognition, engagement, alignment and forward-thinking methods for helping organisations focus on employees to...
16th Mar 2015

"How you treat people is how they behave."

Danielle Harmer is Chief People Officer at Metro Bank . When Metro Bank launched in 2010, it was the first new high-street bank in 100...
13th Mar 2015

The importance of emotion in NHS call centres

There’s so much rich insight coming out of the academic sector that HR professionals need to know. At Academics’ Corner we feature the best...
13th Aug 2014

Customer service: is more training the answer?

As a service nation we all know the importance of customer service - it has been drummed into us that the customer is always right. However...
6th Jan 2014
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Great customer service, according to LateRooms.com

Development
22nd Jul 2013
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50 tips to achieving customer service excellence

Development
11th Jan 2013
1 comment

Employee engagement = good customer service

CPD
9th Jan 2013
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Interview: Julia Warren, HR Director, Serco

Diversity
7th Jan 2013
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Three key trends in the world of work

Change management
14th Dec 2012
2 comments

How technology is changing behaviour in the office

Communication
14th Dec 2012
2 comments

Employee engagement - and how to get it

CPD
12th Dec 2012
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Talent Spot: Lynne Graham, HR director at WSH

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Development
4th Dec 2012
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Engaging for Success by ITV's Archie Norman

Engagement
23rd Nov 2012
1 comment

Blog: Making recruitment pinteresting

114424079_thinkstock_istock_susandaniels_oregami_money.jpg
Development
12th Oct 2012
2 comments

Barclays' staff bonuses to be linked to customers

CPD
24th Sep 2012
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HRD Insight: Enterprise Rent-A-Car's Leigh...