Customers

Customers

Find out how strong the connection is between employee engagement and customer engagement.

Customer experience matters

Customers
customer experience

7 steps to emotional connection with customers

Customers
Call centre operator

Passionate employees deliver superior CX

Customers
Passionate employee

Why engaging employees is great for customers

Customers
Good customer service

Interview: Regine Buettner, EVP HR, DHL Express

Customers
Person packing mail boxes

I have a secret crush on Mr. John L

Customers
John Lewis sign

"How you treat people is how they behave."

Customers
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The importance of emotion in NHS call centres

Customers
Empathy between two people

Customer service: is more training the answer?

Customers

Staff that smile on demand play havoc with emotion

Customers

Building HR readiness - are you ready?

Customers

Great customer service, according to LateRooms.com

Customers

50 tips to achieving customer service excellence

Customers
All Hands on Tech podcast

Donald H Taylor on the future of learning

Dr Max Blumberg chats to L&D expert Donald H Taylor about how the learning and development profession needs to embrace data and move out of its comfort zone in the year ahead.
Listen now

Trending

Onboarding SOS

Why many organisations are getting onboarding automation wrong – and how to fix it.

Acquisition
Woman clerk sitting holding note paper sticker with Welcome post it note

Using data to future-proof business

Future
Cropped shot of a businesswoman using a digital tablet with graphs on it in a modern office

Is early retirement a valid option?

People
hands putting coins into a pot marked pension

Top HR job roles of the next decade

Future
Group of people working in a modern board room with augmented reality interface, all objects in the scene are 3D

Lessons from weight loss groups on culture change

Culture
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Employee engagement = good customer service

Customers

Interview: Julia Warren, HR Director, Serco

Customers

Three key trends in the world of work

Customers

How technology is changing behaviour in the office

Customers

Employee engagement - and how to get it

Customers

Talent Spot: Lynne Graham, HR director at WSH

Customers

Engaging for Success by ITV's Archie Norman

Customers
523995415_istock_thinkstock_maksymporiechkin_happy_handshake.jpg

Blog: Making recruitment pinteresting

Customers

Resources

The Future of Work: Unlocking human potential

Read this e-book to learn what it takes for successful companies to keep up with the rapidly changing work landscape.

Report
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Impact of Covid-19 on mental wellbeing

Report
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How global leaders are building intranet solutions

Report
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Cover New

How to build an intranet that boosts productivity

Report
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Cover New

2020 HR trends report

Report
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Barclays' staff bonuses to be linked to customers

Customers
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HRD Insight: Enterprise Rent-A-Car's Leigh...

Customers

News: Call centre workers in East Anglia most...

Customers

What are your staff non-verbals really saying?

Customers

Banking crisis: Should staff pay be linked to...

Customers

News: Employee ownership 'not the sole driver...

Customers

Ask the Expert: What should I include in a data...

Customers

Ask the Expert: Is being rude to a colleague's...

Customers

Video Interview: SynGro's Ken Scott on how best...

Customers

Blog: How Malmaison's employee incentive scheme...

Customers

Analysis: SAP outlines its cloud-based HCM apps...

Customers

How to overcome six employee engagement challenges

Customers