Customers

10th Feb 2016
2
Touch point

What role do staff play in customer experience?

8th Jul 2015
0
Passionate employee

Passionate employees deliver superior CX

22nd May 2015
1
Good customer service

Why engaging employees is great for customers

20th Apr 2015
0
Person packing mail boxes
Engagement case studies from the world's best employers

Interview: Regine Buettner, EVP HR, DHL Express

9th Jul 2014
4

Staff that smile on demand play havoc with emotion

23rd Apr 2014
0

Building HR readiness - are you ready?

Trending

30th Mar 2015
1
Call centre operator

7 steps to emotional connection with customers

Popular resources

30th Mar 2015
0

I have a secret crush on Mr. John L

Rob Catalano writes on recognition, engagement, alignment and forward-thinking methods for helping organisations focus on employees to...
16th Mar 2015
0

"How you treat people is how they behave."

Danielle Harmer is Chief People Officer at Metro Bank . When Metro Bank launched in 2010, it was the first new high-street bank in 100...
13th Mar 2015
0

The importance of emotion in NHS call centres

There’s so much rich insight coming out of the academic sector that HR professionals need to know. At Academics’ Corner we feature the best...
13th Aug 2014
0

Customer service: is more training the answer?

As a service nation we all know the importance of customer service - it has been drummed into us that the customer is always right. However...
6th Jan 2014
0

Great customer service, according to LateRooms.com

22nd Jul 2013
0

50 tips to achieving customer service excellence

11th Jan 2013
1

Employee engagement = good customer service

9th Jan 2013
0

Interview: Julia Warren, HR Director, Serco

7th Jan 2013
0

Three key trends in the world of work

14th Dec 2012
2

How technology is changing behaviour in the office

14th Dec 2012
2

Employee engagement - and how to get it

12th Dec 2012
0

Talent Spot: Lynne Graham, HR director at WSH

4th Dec 2012
0
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Engaging for Success by ITV's Archie Norman

23rd Nov 2012
1

Blog: Making recruitment pinteresting

12th Oct 2012
2
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Barclays' staff bonuses to be linked to customers

24th Sep 2012
0

HRD Insight: Enterprise Rent-A-Car's Leigh...