Customers

Customers

Find out how strong the connection is between employee engagement and customer engagement.

customer experience
Customers
10th Jul 2018
2 comments

Customer experience matters

Call centre operator
Customers
5th Oct 2017
1 comment

7 steps to emotional connection with customers

Passionate employee
Customers
8th Jul 2015

Passionate employees deliver superior CX

Good customer service
Customers
22nd May 2015
1 comment

Why engaging employees is great for customers

Person packing mail boxes
Customers
20th Apr 2015

Interview: Regine Buettner, EVP HR, DHL Express

Trending

John Lewis sign
Customers
30th Mar 2015

I have a secret crush on Mr. John L

All Hands on Tech podcast

Episode six – Josh Bersin on careers

Dr Max Blumberg speaks with Josh Bersin about the rise of a more generalist career model and why 2020 should be the year of reinvention for HR.
Listen now

Popular resources

16th Mar 2015

"How you treat people is how they behave."

Danielle Harmer is Chief People Officer at Metro Bank . When Metro Bank launched in 2010, it was the first new high-street bank in 100...
13th Mar 2015

The importance of emotion in NHS call centres

There’s so much rich insight coming out of the academic sector that HR professionals need to know. At Academics’ Corner we feature the best...
13th Aug 2014

Customer service: is more training the answer?

As a service nation we all know the importance of customer service - it has been drummed into us that the customer is always right. However...
9th Jul 2014
4

Staff that smile on demand play havoc with emotion

There’s an emotional and physical price to pay when people are forced to display feelings that don’t coincide with how they’re actually...
Customers
23rd Apr 2014

Building HR readiness - are you ready?

Customers
6th Jan 2014

Great customer service, according to LateRooms.com

Customers
22nd Jul 2013

50 tips to achieving customer service excellence

Customers
11th Jan 2013
1 comment

Employee engagement = good customer service

Customers
9th Jan 2013

Interview: Julia Warren, HR Director, Serco

Customers
7th Jan 2013

Three key trends in the world of work

Customers
14th Dec 2012
2 comments

How technology is changing behaviour in the office

Customers
14th Dec 2012
2 comments

Employee engagement - and how to get it

Customers
12th Dec 2012

Talent Spot: Lynne Graham, HR director at WSH

523995415_istock_thinkstock_maksymporiechkin_happy_handshake.jpg
Customers
4th Dec 2012

Engaging for Success by ITV's Archie Norman

Customers
23rd Nov 2012
1 comment

Blog: Making recruitment pinteresting

114424079_thinkstock_istock_susandaniels_oregami_money.jpg
Customers
12th Oct 2012
2 comments

Barclays' staff bonuses to be linked to customers