Customers

Customers

Find out how strong the connection is between employee engagement and customer engagement.

Customer experience matters

Customers
customer experience

7 steps to emotional connection with customers

Customers
Call centre operator

Passionate employees deliver superior CX

Customers
Passionate employee

Why engaging employees is great for customers

Customers
Good customer service

Interview: Regine Buettner, EVP HR, DHL Express

Customers
Person packing mail boxes

I have a secret crush on Mr. John L

Customers
John Lewis sign

"How you treat people is how they behave."

Customers
Image of a Metro Bank store

The importance of emotion in NHS call centres

Customers
Empathy between two people

Customer service: is more training the answer?

Customers

Staff that smile on demand play havoc with emotion

Customers

Building HR readiness - are you ready?

Customers

Great customer service, according to LateRooms.com

Customers

50 tips to achieving customer service excellence

Customers
All Hands on Tech podcast

Donald H Taylor on the future of learning

Dr Max Blumberg chats to L&D expert Donald H Taylor about how the learning and development profession needs to embrace data and move out of its comfort zone in the year ahead.
Listen now

Trending

4 ways to support parents with home schooling

Four ways to support employees who are home schooling whilst working.

People
Mother homeschooling teenage boys from home on dinner table in small city apartment self-isolating from Covid-19.

How HR can catalyse transformation

Future
Business development concept and teamwork in new start-up company in South East Asia with ethnically and age diverse business people

Why wellbeing is about empowerment

Culture
Confident business coach training staff at office.

Do you know the four basic components of EI?

People
Woman thinking with brain graphic

Bite-size learning: Age discrimination – ...

Acquisition
HRzone

Why no team can survive without conflict

Business

Employee engagement = good customer service

Customers

Interview: Julia Warren, HR Director, Serco

Customers

Three key trends in the world of work

Customers

How technology is changing behaviour in the office

Customers

Employee engagement - and how to get it

Customers

Talent Spot: Lynne Graham, HR director at WSH

Customers

Engaging for Success by ITV's Archie Norman

Customers
523995415_istock_thinkstock_maksymporiechkin_happy_handshake.jpg

Blog: Making recruitment pinteresting

Customers

Resources

A practical guide to modern HR

Discover the six practical steps towards achieving modern HR.

Report
Sponsored
front cover

Business resilience and agility: Empower change

Whitepaper
Sponsored
Cover

4 ways you can drive agile ways of working

Whitepaper
Sponsored
Cover

Why you need a health and wellbeing strategy

Report
Sponsored
oung black woman presenting to colleagues from whiteboard

A guide to practical goal setting with OKRs

Report
Sponsored
front cover

Barclays' staff bonuses to be linked to customers

Customers
114424079_thinkstock_istock_susandaniels_oregami_money.jpg

HRD Insight: Enterprise Rent-A-Car's Leigh...

Customers

News: Call centre workers in East Anglia most...

Customers

What are your staff non-verbals really saying?

Customers

Banking crisis: Should staff pay be linked to...

Customers

News: Employee ownership 'not the sole driver...

Customers

Ask the Expert: What should I include in a data...

Customers

Ask the Expert: Is being rude to a colleague's...

Customers

Video Interview: SynGro's Ken Scott on how best...

Customers

Blog: How Malmaison's employee incentive scheme...

Customers

Analysis: SAP outlines its cloud-based HCM apps...

Customers

How to overcome six employee engagement challenges

Customers