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10th Jul 2018
2 comments
Customer experience matters
5th Oct 2017
1 comment
7 steps to emotional connection with customers
8th Jul 2015
Passionate employees deliver superior CX
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22nd May 2015
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Why engaging employees is great for customers
20th Apr 2015
Interview: Regine Buettner, EVP HR, DHL Express
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All Hands on Tech podcast
Episode six – Josh Bersin on careers
Dr Max Blumberg speaks with Josh Bersin about the rise of a more generalist career model and why 2020 should be the year of reinvention for HR.
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11th Jan 2013
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Barclays' staff bonuses to be linked to customers
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