Resources
Events and webinars
All Hands on Tech podcast
Subscribe to Newsletter
Login
Register
Subscribe to Newsletter
Login
Register
Lead
Sub-categories
Culture
Change
Strategy
Future
Culture
How values make teamwork easier
Culture
What's the value of values?
Culture
Mental health crisis: time for change
Engage
Sub-categories
Employees
Managers
Customers
Employees
From employee engagement to employee experience
Employees
Transforming diversity and inclusion through data
Employees
Summer loving (your job)
Perform
Sub-categories
People
Business
People
Mental health: embrace psychological diversity
Business
Skills mapping for learning analytics
People
Ethics in the workplace: the ethical manager
Talent
Sub-categories
Acquisition
Retention
Development
Development
Think outside the HR box
Retention
Empower your managers to engage their teams
Retention
Is employee onboarding a game changer?
Community
Sub-categories
Blogs
Discuss
Industry insights
Diversity and inclusion
Why is Brexit compared to Windrush?
Employer brand
Digital disruption - transforming the workforce
Wellbeing
Employee wellbeing: Prevention is better than cure
Hot topics
Sub-categories
Culture
Diversity and inclusion
Leadership
Wellbeing
Culture
Podcast: The power of organisational culture
Culture
How values make teamwork easier
Culture
What's the value of values?
More
Resources
About HRZone
Glossary
About SIFT
Advertise on HRZone
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Resources
Events and webinars
All Hands on Tech podcast
Engage
Customers
Customers
Customers
Find out how strong the connection is between employee engagement and customer engagement.
Get our twice-weekly updates on the key trends you need to know.
Enter email address
*
Enter email address
Sign up
10th Jul 2018
2 comments
Customer experience matters
5th Oct 2017
1 comment
7 steps to emotional connection with customers
8th Jul 2015
Passionate employees deliver superior CX
Advertisement
22nd May 2015
1 comment
Why engaging employees is great for customers
Engagement case studies from the world's best employers
20th Apr 2015
Interview: Regine Buettner, EVP HR, DHL Express
Trending
Business
Office culture: the most valuable employee benefit
Culture
What's the value of values?
People
Mental health: embrace psychological diversity
Culture
Remote working: Can HR create a culture 'to go'?
People
Ethics in the workplace: the ethical manager
Culture
Why senior leaders don’t listen
30th Mar 2015
I have a secret crush on Mr. John L
All Hands on Tech podcast
Episode two - The power of organisational culture
What makes some of the most high-performing workplace cultures thrive? Our host Dr Max Blumberg and guest Thomas Davies – Founder of Temporall – discuss in our latest episode.
Listen now
Popular resources
13th Aug 2019
The insight edge into employee benefits
Capita Employee Solutions
22nd Jul 2019
How recruiting drives workforce planning
ICIMS
7th May 2019
Automation is a gamechanger for HR
Sage
30th Nov 2016
Video: The key trends affecting the retail sector
CoreHR
9th May 2019
How game-based assessments uncover top talent
Hire Vue
16th Mar 2015
"How you treat people is how they behave."
Danielle Harmer is Chief People Officer at Metro Bank . When Metro Bank launched in 2010, it was the first new high-street bank in 100...
13th Mar 2015
The importance of emotion in NHS call centres
There’s so much rich insight coming out of the academic sector that HR professionals need to know. At Academics’ Corner we feature the best...
13th Aug 2014
Customer service: is more training the answer?
As a service nation we all know the importance of customer service - it has been drummed into us that the customer is always right. However...
9th Jul 2014
4
Staff that smile on demand play havoc with emotion
There’s an emotional and physical price to pay when people are forced to display feelings that don’t coincide with how they’re actually...
23rd Apr 2014
Building HR readiness - are you ready?
6th Jan 2014
Great customer service, according to LateRooms.com
Advertisement
22nd Jul 2013
50 tips to achieving customer service excellence
11th Jan 2013
1 comment
Employee engagement = good customer service
9th Jan 2013
Interview: Julia Warren, HR Director, Serco
7th Jan 2013
Three key trends in the world of work
14th Dec 2012
2 comments
How technology is changing behaviour in the office
14th Dec 2012
2 comments
Employee engagement - and how to get it
12th Dec 2012
Talent Spot: Lynne Graham, HR director at WSH
4th Dec 2012
Engaging for Success by ITV's Archie Norman
23rd Nov 2012
1 comment
Blog: Making recruitment pinteresting
12th Oct 2012
2 comments
Barclays' staff bonuses to be linked to customers
Advertisement
Show more
