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High volumes of reference requests

How do you handle (really) high volumes of reference requests?

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I am looking for advice on how companies within the UK manage reference requests for existing and ex-employees. I looking at large scale operations for companies preferable within Retail.

I currently manage this process and it is very manual and also extremely high volumes processing approx 900 per week. I am looking to either outsource or investigate some software solutions or innovative ways or working.

I would be greatly for any information or ideas.

Many Thanks.

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