Managers are the vital link between senior leadership and employees on the ground, but too many organisations are neglecting their training and development – with disastrous consequences.
‘People don’t leave companies, they leave managers’. We’ve all heard it before, but not all business leaders really believe it.
According to one Gallup study, around 50% of employees leave jobs ‘to get away from their manager’. Ouch.
If you want engaged employees and a successful business, your managers can be your secret weapons. Since many companies struggle to believe or implement all the advice out there on how to approach it, let’s try something a little different and look at what a lot of people are doing wrong – and how to fix it.
What NOT to do
1) Don’t invent bad managers
Too often, we make our best employees our worst managers. For some reason, management becomes an employee’s definition of progression in a company and we promote these employees as a result of their success. With minimal training or tools provided, they then fail.
The solution? Don’t promote employees to manager until they’re ready. Have them lead committees or large projects and get feedback from the people they work with, then use the data to make decisions.
2) Don’t enable bad management
Your company processes can create bad management, especially with poor tools, procedures, and poor information.
There’s a reason why every article about traditional performance management, for example, is being slated as dead - processes such as these are too infrequent and out of date.
It’s time to update your processes. Remember:
- Annual engagement data is already outdated when your managers get hold of it. Use more real-time engagement ‘pulses’ when measuring engagement. It’s easier to deal with smoke before fire.
- Institute mandatory one-to-ones for managers and their employees. Gallup’s research also found that workers whose managers hold regular meetings with them are three times more likely to be engaged (i.e. feel involved in and enthusiastic about their jobs).
- Don’t reward annually. Instead, ensure that recognition is part of the daily fabric of your company. Enabling daily recognition with managers will have a large impact on engagement.
3) Don’t forget them
If you want managers to have a positive impact, they must be part of the strategic narrative of your company’s objectives and mission.
After all, they are the bridge between senior leadership that doesn’t see what happens on a daily basis and the employees that do all the work and interact with your customers.
If managers do not understand strategic goals and what success look like, they’ll be unaware and disengaged. Not only this, but if employees ask them questions they don’t know the answers to, they’ll look like idiots. No one wants to follow an idiot.
It’s essential to involve all managers in your planning processes, both on a quarterly and annual basis. Give them a voice and make them a part of understanding why some are prioritised higher than others.
It needs to be every leader’s objective to succeed at the company’s goals – and you need managers to build that alignment with employees.
Finally, don’t forget managers are employees too. They need to be engaged just as much as the team members who work under them.
Another Gallup poll found that just 35% of managers are engaged at work. They’re traditionally forgotten in the process, or senior leadership thinks they should already have the answers. This obviously isn’t working – if you set them up for failure, you can’t then be surprised when they don’t succeed.
Interested in this topic? Read Why you need to create a positive, profitable employee experience.
About Rob Catalano
Rob Catalano is passionate about helping companies succeed – by leveraging technology to make employees successful. As a founding employee, Rob spent ten years at Achievers, leading Marketing and the company’s global expansion in three different countries until its acquisition last year. With his unique experience in HR Technology, Rob co-founded WorkTango – a platform that offers companies employee insights and agile performance management that positively impacts alignment, accountability and engagement of employees.
Rob has had the privilege to speak in over 25 cities the past three years, and loves the opportunity to connect with passionate HR leaders off-stage just as much as speaking. He is an avid hockey and volleyball player, and in his own terms a ‘pointaholic’ – he collects loyalty points for everything and anything!