How to ensure AI benefits every HR team

Katie Mallinson_Cascade HR
PR Manager
Cascade HR
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Artificial intelligence appears in the headlines on a daily basis, and not just in the HR sector. With the potential to revolutionise how businesses go about their daily life, it has been one of the hottest topics of 2018 – despite many people not even understanding what it is! A recent Cascade-sponsored webinar, for example, found that nearly three-quarters of HR professionals feel they don’t possess enough knowledge of AI and machine-learning, despite 20% claiming it is the biggest catalyst for HR change.

So, beneath the hype, what does AI really mean for Human Resources?

This was the topic of discussion on a webinar that Cascade HR’s Marc Greggains was recently invited to contribute to. The event was undoubtedly popular because Marc’s straight-talking delivery stripped back much of the complexity surrounding AI, so that EVERY organisation can start their journey towards embracing it.

He was the first to admit that AI is being deployed worldwide to achieve ground-breaking advances, just like you see in the movies. But he also encouraged people to acknowledge that some examples of AI in action are actually far simpler.

If we stick to the basics, AI is all about the use of machines to solve problems and work smarter – a concept that has been around since the industrial revolution. And so, whilst technology may have changed how we do things during that time, it hasn’t left people entirely redundant. This hopefully goes some way to address the fact that AI isn’t going to remove the ‘human’ out of human resources, as some people have been widely cited as fearing.

In the employment space, a logical place to get started with AI, is HR software. It is important to have bold ambitions for an organisation’s automation journey, but sometimes vast plans create procrastination, and even the bigger firms that already have HR tech in place, are failing to maximise its potential in many cases.

If a business is going from a standing start, the procurement of a HR system will be a huge step in the right direction. But this is only part of the solution. Next, it is crucial to understand how to use the power of a machine to streamline departmental efficiencies, boost compliance, free up HR time and roll out best practice.

Workflows offer an obvious answer – it is important to work out what you want to happen, what circumstances will trigger an action, what that action should be and who needs to take it. Of course, objectives need to be tackled in turn, but for organisations looking for a quick win, absence management workflows will undoubtedly have a positive impact on productivity, the workforce and the business’s bottom line.

If the results of one workflow can be measured – and the benefits experienced – this will spur more and more AI innovation from there.

This topic is not going to fade away – if anything, AI will continue to transform how we work, with the world of HR being no exception.

Marc was so inundated with questions following his AI webinar, that he has since been invited to deliver the same topic to visitors of the CIPD’s Annual Conference & Exhibition. This practical, 30-minute tips-based session will take place in the Technology & Innovation theatre on day one of the event, from 10:15-10:45. Free exhibition passes are available but pre-registration is required.

About Katie Mallinson_Cascade HR

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25th Oct 2018 03:32

I've always had this impression that we've all got a relatively large amount of AI that already exists in a lot of our systems in the form of chat bots who are able to resolve minor and non-exceptional circumstances. I mean clearly what we want to do is create a bigger impact with the AI, so that we can save more money in the HR department, but it will be a fine line deciding which roles we can do away with human involvement for.

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26th Oct 2018 06:51

There will definitely be ways in which we can utilize technological advances to our own advantage. We need to make it work for us instead of the other way around. How can we achieve this is actually by finding out ways that can speed up our daily processes. This usually concerns the managing of data to ensure its integrity and security. Apart from the HR team, other departments of businesses also tend to benefit from the use of AI.

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