Everyone is very quick to point the finger at others, as I wrote in a blog some time ago when we had the last media witch hunt. It’s IT’s fault, it’s the decision to outsource, it’s outsourcing, it’s the CEO, it’s all banks, it’s India etc etc. I’m sure the analysis of all the contributory factors will take some time to come out.
The fact remains it is likely there will have been hundreds of different points along the way where someone raised an issue with what was happening. Someone said:
This won’t work
There’s a problem
We’re not ready
We need to do something different
There are risks
If we do that this will happen
We don’t have the right skills
The biggest problem is that these statements weren’t taken seriously. They weren’t taken seriously and action wasn't taken by:
The person thinking the thoughts and not articulating them
The person saying them
The team hearing them
The project manager
The risk manager
Why, of course, is the million dollar, or in this case the multimillion dollar, question. I'm sure we’ll all have different answers – mine to add to the mix would include:
The speed we’re all working
Ego’s needing to be heard and not listening – see previous blog
Culture of “Yes” and not “No”
Lack of taking responsibility
Unrealistic expectations – within and out with the company
Lack of effective communication
Fear of repercussions
Ineffective nmanagement of the process, peopel and suppliers
And these are certainly not only happening just in RBS.
What behaviours in business do you think are contributing to these types of issues and what can you change to ensure you’re part of the solution not the problem? Because if we've ever kept quiet when we knew we needed to say something we're no different than all those within RBS who contributed to this latest fiasco.
If feel very sad about the amount of negative press recently about the outcome of bad purchasing. I just wish that many organisations would consider their training needs for purchasing before the problems occur and not after when costs, share prices, public perception and customers have been negatively impacted.