How often do you take the time out to tell someone how good they are? How what they did really made a difference to you, or how they conducted themselves in certain situations really impressed you?

All too frequently we are quick to criticise, suddenly becoming experts in every aspect, from running a hotel to repairing cars.  When we receive poor service we are more than comfortable to outwardly complain as loud and publicly as possible, even more so with social media playing such a large part in our lives.

How many articles have you read online and then read the comments people make on them, people can be very direct and negative when hiding behind profiles and twitter handles. Would they say these things to perfect strangers if they met? I suspect they would soften their criticism.  This leads me on to wondering why we are not so loud and vocal about good service or accomplishments.

On a recent trip to America I recalled my first visit and how uncomfortable I felt  As a stereotypical reserved Brit I felt a little intimidated at how pumped up, positive, excitable and gregarious the Americans were.

On my most recent visit confidence had grown in me and I envied the culture and the passion outwardly shown by our American cousins. Whilst playing golf,  I observed the two ball ahead of us. after every good tee shot or a fantastic putt the guys would would, fist pump, shout “awesome man!” “get in the hole” then  whoop and holler before proceeding to pat each other on the back……after every shot! They truly meant it and were very vocal.  My group however were being much more reserved,  a great tee shot was met with “shot” which is customary amongst  my golf buddies.  This needed to change  I decided to celebrate their successes as loudly as the two ball in front of us were, hilarity ensued (not least because my American accent is appalling!) but because yes we did feel a little ridiculous and this was not really the golf etiquette we were familiar with, however, the mood of this round of golf changed, we were excited, positive, motivated, heads were held high  and our confidence grew, needless to say I had played the best golf I have ever played!

Making people feel awesome doesn’t just have a positive effect on the person you are complimenting it makes you feel good too!  So in this vain I have asked a few of my colleagues to send me some of the recent recommendations they have received via LinkedIn so I could shout about their successes and the clients and candidates who took time out to make them feel AWESOME!

 

Kim is a HR Recruitment specialist who has successfully placed HR across the UK  she is driven by a focus on an excellent customer experience.

 

 

Lucy  recruits within our northern team recruiting HR professionals for Yorkshire and plays a key role maintaining our Customer Service Excellence award.

Has a consultant at Ashley Kate HR surpassed your expectations?  Would you be willing to recommend them? If you were pleased with their service shout about it, help them to grow their reputation, let other people in your profession benefit from their skills. If so please contact me via email  [email protected] or call me on 0845 413 3200 why not follow me on twitter for further updates on Social Media tools in recruitment.